According to Healio (7/9, Miller), “a letter may be all that it takes to lower the number of telehealth no-shows among older patients, even during a pandemic,” researchers from Boston Medical Center concluded after setting “a goal of reducing the number of telehealth no-shows at their clinic by 25% in three months.” After the study team interviewed patients regarding factors behind missed appointments, clinic officials “began a new policy of sending patients a reminder letter two weeks before a scheduled telehealth visit.” The study revealed that the “intervention was associated with a 33.1% drop in the telehealth no-show rate and an 8% drop in the no-show rate for in-person visit (SOURCE: APA Headlines)